Vostel Customer Centre wiki:guides

wiki:guides:basic_networking_guide

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:27+00:00

After your Openreach engineer has completed the new install you'll need to plug in your devices to get your new network up and running. Which service you've purchased will dictate which devices you'll need to get going online. In this example, we'll use a standard non-fibre setup.

wiki:guides:bitdefender_antivirus

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:27+00:00

Bitdefender Antivirus The 1st thing you need to remove any old Anti Virus program installed on the pc. To do this 1. At the bottom left of the screen you have a box to type a search. Type the word control 2. You will see that it has found Control Panel as a match. Click on the control panel link.

wiki:guides:call_recording_stop_start

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:27+00:00

Call Recording Stop/Start If our Call recording service is already setup for you then you can stop/start a recording whilst in a call by dialling *0 to stop and *0 to start again. The call recording itself is recorded as a single audio file. If you do not currently use our call recording service please call 01323 884 884 us to discuss your requirements.

wiki:guides:feature_codes

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Feature Codes Popular feature codes are highlighted bold. Some features are disabled by default, please contact us for help. Description Code Record specific messages Dial *732 and follow prompts Access Your Voicemail Dial *97

wiki:guides:gigaset

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Gigaset * Gigaset N300 Setup * Gigaset Call Transfer * Gigaset Call Waiting * Gigaset Register Handset

wiki:guides:gigaset_call_transfer

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Gigaset Call Transfer There are two types of transfer on a Gigaset IP DECT phone. The first way is called a DECT transfer and can only be used to transfer a call to another handset registered to the same base station. This is where you would have more than 1 Gigaset phone but only have one physical extension number.

wiki:guides:gigaset_call_waiting

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Gigaset Call Waiting Press the right hand side of the silver square selector button to bring up the menu options. Using the square button, scroll over to the services icon and then press the button below ok. Using the square button again. Scroll down to Call Waiting and press ok.

wiki:guides:gigaset_n300_setup

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Gigaset N300 Setup First, register your handset following our guide here. We need to find the ip of the masterbox so we can use a web browser to configure the phone. Press and release the silver button on the box. Your handset(s) will now play a tune giving you the ip on the screen. Please not that the display may give you extra zero which can't be used in the browser. Any zero's immediately after a . can be ignored. For example the phone may display 192.168.001.002 for the web browser we woul…

wiki:guides:gigaset_register_handset

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Gigaset Register a Handset The Base On the main master base press and hold the paging button for 3 seconds. The base will now be in registration mode. Within 60 seconds complete the registration of the handset On the handset you need to go in to the menu. To do make sure the screen in on and press the right hand navigation button as shown below.

wiki:guides:groundwire

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire * Groundwire Setup iOS * Groundwire Setup Android * Groundwire (BLF) Busy Lamp Field * Groundwire Call Transfer * Groundwire Disable Account * Groundwire Number Rewrite * Groundwire Restore Android * Groundwire Restore iOS * Groundwire Voicemail

wiki:guides:groundwire_blf_busy_lamp_field

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire (BLF) Busy Lamp Field To setup the BLF extensions, 1st go to Quickdial. * Give the extension a title ie Food Bev * Enter the extension number ie 1003 * Enable the Busy Lamp Field. * Now Save. You will now see the extension in the Quickdial.

wiki:guides:groundwire_call_transfer

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire Call Transfer There are two types of call transfer, blind and attended. A blind transfer puts a call through directly to an extension. An attended transfer allows you to announce the call to the person you are putting the call through to.

wiki:guides:groundwire_disable_account

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire Disable Account Groundwire can be disabled when you do not want to make and receive calls. Click Settings. Select Accounts. Tap and hold your account whilst slowly swiping to the right. This will move your account to the Disabled section.

wiki:guides:groundwire_number_rewrite

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire Number Rewrite Click Settings. Choose Accounts. Click the i logo next to the account. Choose Advanced Settings. Scroll down and click on Number Rewriting. Click the + to create a new rule. Click the + to create a Condition.

wiki:guides:groundwire_restore_android

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire Restore Android Please note that depending on your version of Android, the screen shots may differ. Open your email containing the Groundwire config. Click on the attachment download button to save the file. Open Groundwire and click the 3 dots to access the settings.

wiki:guides:groundwire_restore_ios

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire Restore iOS Click on the groundwire backup in the email Click open in groundwire Choose Yes Enter the supplied password and click continue Click ok. The app will now close and you will now need to reopen it

wiki:guides:groundwire_setup_android

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire Setup Android Go to the Play Store. Search for Groundwire Softphone and click the purchase button. Proceed with your purchase. Once dowloaded click Open. Agree to the licence details. Will will now be asked to allow groundwire access to 3 items. Mic click Next at the bottom and a window will popup, click allow.

wiki:guides:groundwire_setup_ios

Anonymous (anonymous@undisclosed.example.com) — 2024-12-23T12:43:38+00:00

Groundwire Setup Installation Search for and download Acrobits Groundwire application from the app store. Once downloaded open the application. Allow access to your contacts. Allow push notifications. Add a generic SIP account. Give the account a title(this can be anything but we are using vostel

wiki:guides:groundwire_voicemail

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Groundwire Voicemail Select Settings. Go to accounts. Click i to access the account. Select Incoming calls. Select Push Options. Enable Push Voicemail. Go back to your account settings and choose Advanced Settings. Scroll down to Voicemail Number and enter *97 and click done. Then exit out.

wiki:guides:hosted_telephony

Anonymous (anonymous@undisclosed.example.com) — 2025-05-30T16:20:56+00:00

HashKey | Hosted Telephony * Call Recording Stop/Start * Record a greeting * Voicemail * Feature Codes Unique features of our Hashkey phone system other providers do not have ;-) * CallBack - allow your callers to request a Call back from you * Ring group hold music. This allows you to play a separate on hold music by department

wiki:guides:l2tp_vpn_setup_android

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

L2TP VPN setup Android Go to settings Go to Wireless & Networks Go to VPN Add VPN Network. 1. Give your connection a description. 2. Change the type to L2TP/IPSec PSK. 3. Enter the server details supplied by us, 4. Enter the secret supplied by us.

wiki:guides:l2tp_vpn_setup_iphone

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

L2TP VPN setup iPhone To setup the VPN go to Settings Go to VPN. Choose Add VPN Configuration. For type choose L2TP Description, can be anything you like. Server, enter your supplied server details here. Account, enter your supplied username here.

wiki:guides:malwarebytes

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Malwarebytes Running a basic malware scan and clean up! First download Malwarebytes from Once downloaded double click to install. You may then get the following screen, click yes to continue. Choose Install. Choose me or my family, then click next.

wiki:guides:microsoft

Anonymous (anonymous@undisclosed.example.com) — 2025-11-10T12:54:28+00:00

Microsoft 365 * Microsoft 365 Setup Outlook iOS * Microsoft 365 Setup Outlook Android * Microsoft 365 Setup iOS * Microsoft 365 Office Installation * Microsoft 365 Setup OneDrive iOS * Microsoft 365 Shared Email MacOS * Microsoft 365 Shared Email Windows * Microsoft 365 Add iCloud Contacts and Calendars * Microsoft 365 Backup from Outlook * Microsoft 365 Sync Sharepoint Files with OneDrive * Microsoft 365 Force Software Update * Microsoft Outlook PC 50gb limit * Teams …

wiki:guides:microsoft_365_add_icloud_contacts_and_calendars

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Microsoft 365 Add iCloud Contacts and Calendars Go to the url When the page loads click Get in Store app You may get the following message. Click Open Microsoft Store Click get The download will start but may take sometime.

wiki:guides:microsoft_365_backup_from_outlook

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Microsoft 365 Backup from Outlook By default Microsoft does not backup your account, this is down to the end user. The easiest way though would be to speak us about our 365 backup service which will backup on a daily basis. If you're using Outlook on your PC, this is how to create a backup of all your email, contacts and calendars, at that moment in time.

wiki:guides:microsoft_365_force_software_update

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Microsoft 365 Force Software Update Open Word and click Account at the bottom left. Choose Update Options. Choose Update Now. Updates will now be installed

wiki:guides:microsoft_365_office_installation

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

MS Office installation In your web browser go to [www.office.com]() Sign in to your account Sign in using your username. If you get the following popup. Choose Work Account. On the top right of the screen you will see Install Office. Click the down arrow.

wiki:guides:microsoft_365_setup_ios

Anonymous (anonymous@undisclosed.example.com) — 2025-05-27T09:59:27+00:00

Setup 365 email on iOS default mail app Go to settings on the iPhone or iPad Choose Apps Choose Mail Choose Mail Accounts Choose Add Account Choose Exchange Enter your email address, a description for the account and choose Next.

wiki:guides:microsoft_365_setup_onedrive_ios

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Setup OneDrive on iOS . Go to the App Store. Search for onedrive and click the GET button. You you already have it on a device it will show a picture of a cloud instead. Enter the email address registered with One Drive. Then click the arrow

wiki:guides:microsoft_365_setup_outlook_android

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

MS Outlook Android Setup Start by going to the Google Play Store. Type Outlook in the search field. When Outlook appears click Install. Once installed click Open. Click Add Account. Enter you 365 email address, then click Continue. Enter your password and then sign in.

wiki:guides:microsoft_365_setup_outlook_ios

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

MS Outlook iOS setup Start by going to the App store. Click the search icon. Search for Outlook and then download. Once downloaded, open Outlook. Click Add Account. Enter your 365 email address and click Add Account. Enter your password and then sign in.

wiki:guides:microsoft_365_shared_email_macos

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

MS 365 Shared email folder (MAC) Access a shared mailbox. If you have full access to shared mailbox, this is how you add it to your folders for access. Open your Outlook on the web by going to [. Once logged in right click Folders on the left hand side menu.Choose Add shared folder.

wiki:guides:microsoft_365_shared_email_windows

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

MS 365 Shared email folder (OWA & Windows) Access a shared mailbox. If you have full access to shared mailbox, this is how you add it to your folders for access. Open your Outlook on the web by going to [. Once logged in right click Folders on the left hand side menu.

wiki:guides:microsoft_365_sync_sharepoint_files_with_onedrive

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Microsoft 365 Sync Sharepoint Files with OneDrive In your web browser address bar, login to Outlook on the web Once logged in choose the 9 dots at the top left to display the applications. Choose Sharepoint. Under the following section, choose the sharepoint you want to sync.

wiki:guides:microsoft_outlook_pc_50gb_limit

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Microsoft Outlook PC 50gb limit increase The pc version of Outlook has a build in limit of 50gb of stored mail. Even if your mailbox has less than 50gb but you also have a shared mailbox, this gets added to the total. To increase the size to it's maximum limit of 100gb

wiki:guides:networking_guide_with_cellular

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Some sites will require a cellular failover solution, in case the main Broadband line goes down. In these instances, a secondary device will need to be fitted outside of the main building. Cellular Modem to Router Think of this as an alternative way of reaching the internet, and as such, it needs to go through your router. With the MikroTik Routers we usually provide, they often have PoE on port 1. For convenience, if you're fitting a cellular device always use the available PoE ports on …

wiki:guides:oona_setup_for_chrome

Anonymous (anonymous@undisclosed.example.com) — 2024-12-17T15:48:29+00:00

Oona Setup for Chrome Register on Stan If you have not already registered for a Stan account, please head over to Once you have received your activation email, pop in to Stan and generate your API Key (Ignore the extension part as that is pre filled in by us but wont show).

wiki:guides:oona_setup_for_edge

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Oona Setup for Edge Stan If you have not already registered for a Stan account, please head over to Once you have received your activation email, pop in to Stan and add your extension number and generate your API Key. Don't forget to click Update Profile to save the setting

wiki:guides:oona_setup_for_firefox

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Oona Setup for Firefox Stan If you have not already registered for a Stan account, please head over to Once you have received your activation email, pop in to Stan and add your extension number and generate your API Key. Don't forget to click Update Profile to save the setting

wiki:guides:oona_setup_guide

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Oona web app setup Usage * To call a number from the web, simply hover over the number and select 'Call'. * When a call comes in you will see a popup, click this to take you to your chosen URL. How * Login to our Stan customer area and select 'Account' from the left menu, then 'Generate' an

wiki:guides:panasonic

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Panasonic * Panasonic HDV130 Call Transfer

wiki:guides:panasonic_hdv130_call_transfer

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Call Transfer KX-HDV130 There are two types of call transfers (attended), and a blind transfer (unattended). An attended transfer occurs when you speak to the party you are transferring the call to before you transfer the call to them. With a blind transfer, you do not speak to the receiving party.

wiki:guides:pbx_recording_archive

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

PBX Recording archive To download your archived recordings, please follow below Download and install Cyberduck from the following Open Cyberduck and go to Bookmark, New Bookmark Change the protocol to SFTP Set the server to archive.vostel.co.uk

wiki:guides:record_a_greeting

Anonymous (anonymous@undisclosed.example.com) — 2024-11-05T09:00:09+00:00

Record a greeting Custom greetings can be recorded by using the button in Oona or the feature code *732. These can be used for Auto Attendant (IVR) or advising callers their call maybe recorded. Select the button in Oona or dial *732, enter PIN number 7826. Select recording position 1 and record your message, press # to end recording.

wiki:guides:snom

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Snom * Snom 7XX Transfer Calls * Snom 7XX Number to Letters * Snom Factory Reset * Snom Firmware Update * Snom Add numbers to the phone book * Snom Sip trace Snom

wiki:guides:snom_7xx_number_to_letters

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Snom 7XX Numbers to letters Input modes and navigation Press any key on the alphanumeric keypad or pick up handset to open the “Enter Number” screen. The current input mode is indicated in the line underneath the cursor line. Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line.

wiki:guides:snom_7xx_transfer_calls

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Snom 7XX Transfer Calls When you have a call on the line, there are two ways to transfer it to either an extension or an external phone number: Attended transfer: You speak to the other extension or phone number before transferring the call. Blind transfer:

wiki:guides:snom_add_numbers_to_the_phone_book

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Add numbers to the phone book To added numbers to the phone book on your Snom, you will need to access the phone via your web browser. First we need the ip address of the Snom. To do this press the button below the HELP on the Snom screen. Using the Snom navigation button. Scroll down to the ip address

wiki:guides:snom_factory_reset

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Snom Factory Reset 1. Power off the Snom phone by either removing the power cable or if the phone is poered by POE disconnect the ethernet cable. 2. Press and hold down the # key whilst you power on the device. Keep the # pressed down until you see the message Rescue Mode as below

wiki:guides:snom_firmware_update

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Snom Firmware update To perform a firmware update on your snom, you first need the ip address. Click on the help button and scroll down to get your ip address. Alternatively you can reboot your phone and watch it boot and this will display the ip address.

wiki:guides:snom_sip_trace_snom

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Sip trace Snom There are times when Vostel will ask you to obtain a sip /pcap trace, so we may trace issues with your calls. To do this you will need to login to your phone via a web browser. First we need the ip address of the Snom. To do this press the button below the

wiki:guides:stan_2_factor_authentication

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan 2 Factor Authentication Before enabling 2 Factor Authentication, make sure you have downloaded either the Microsoft or Google Authenticator App. To enable 2 Factor Authentication. Login to Stan and go to the Account tab, then click Enable 2FA

wiki:guides:stan_call_back

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Call Back Setup Before setting up the call back feature, make sure you have the following 3 recordings in your Greeting tab in the Stan portal. If you don't have the 3 recording you can download them from here Use the features in the Greeting tab to upload the recordings in to your account

wiki:guides:stan_call_recordings

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Call Recordings Login to Stan and choose the Haskkey tab followed by Call Records. To help find your recording you can use the search facility. Search by * aller ID. Shows the extension name/number that made the call if it's an outgoing call. If incoming displays the number dialled from and if setup CID Name Prefix

wiki:guides:stan_call_routing_view

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Call Routing View Ever wondered how a call came in and got to your extension? You can view call routing in our customer area, Stan. Login in to Stan, Hashkey, Call Records In the call records you will see the little information logo on the left of all incoming calls

wiki:guides:stan_creating_a_ring_group

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Creating a Ring Group The purpose of a ring group is to enable multiple extensions, or numbers to be dialed from one extension number. Start by going to the Hashkey tab followed by the ring group tab. Click the Create button. Here we have a few fields to fill in. The name will be auto generated, our 1st ring group will be named RG2000 and each after that will be incremented by 1, EG RG2001. Timeout Destination allows us to send the call somewhere else if not answered. Call for…

wiki:guides:stan_divert

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Divert Login to Stan with your email address and password (pre-registration required). Once logged in go to the HashKey Tab and then the Numbers Tab. Here we find out where are calls are currently going to. Data starting with 6xxx is a time condition. 2xxx is a ring group. We want to edit the number 01237123456 which goes to a Time Condition 6000 so we need to know where the call goes to after this.

wiki:guides:stan_ivr

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan IVR Interactive Voice Response (IVR) is a telephony menu system that enables the caller to choose options to route their calls. In our example we will use 2 ring groups. 1 for sales and 1 for accounts. If you need to record a message you have 2 options. 1st record on your mobile device and email to us so we can convert the file to mp3 for you and upload. 2nd option record your message from your Vostel handset dial *732 and enter your password following the online prompts. If you don't ha…

wiki:guides:stan_managing_contacts

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Managing Contacts Please note this does not apply to users who have Garage Hive Before we look at managing contacts, please set your extension in the Account tab. The extension number needs to be correct for using the click to call feature.

wiki:guides:stan_stantistics_wallboard

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stantistics Wallboard Wall board gives you some great information without digging too deep. * Total Number of calls made and received. * Number of outgoing calls * Number of incoming calls * Current active calls * Current calls ringing extensions.

wiki:guides:stan_time_automations

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Time Automations This document is to help you setup a time automation to control the routing of your calls during time periods. Login to Stan and go to the HashKey tab. Head over to the Time Automations tab and then click the create button.

wiki:guides:stan_voicemail_email_update

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Stan Voicemail Email update Here is how to change or add additional email addresses to your voicemail boxes. Log in to Stan and then go to Haskhey, Voicemail Choose the Voicemail box you want to edit. Here we will edit our Open voicemail box 1098, click edit next to the box you wish to edit.

wiki:guides:teams_transfer_to_extensions_with_handsets

Anonymous (anonymous@undisclosed.example.com) — 2025-11-10T14:11:03+00:00

Teams Transfer to Extensions with Handsets When transferring with Teams, Teams likes to default by transferring to a Teams email address rather than an extension. To transfer a call to a physical handset please follow these instructions. Click Transfer.

wiki:guides:video_guides

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Oona Guides Oona installation ---------- Stan Video Guides Introduction Call back Call records Contacts Contact groups Extensions IVR/Auto attendant Numbers Ring groups System greetings Time automations

wiki:guides:voicemail

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Voicemail Our voicemail service can send an email with the audio file when a message is left. Just add the email address to the corresponding voicemail box in our customer area, Stan. If you prefer, voicemails can be managed from your handset instead although this way isn't very popular anymore.

wiki:guides:vostel

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Getting Started * Welcome Guide * What's new Accounts * Direct Debit Setup HashKey * Hosted Telephony * Broadband (coming soon) * Mobile (coming soon) * Wireless (coming soon) Hosted Telephony Oona web app * Oona setup guide Stan Customer Area * Video Guides * Stan 2 Factor Authentication * Stan Time Automations * Stan Divert * Stan Stantistics Wallboard * Stan Call Recordings * Stan Creating a Ring Group * Stan Managing Contacts * Stan IVR * Stan C…

wiki:guides:vostel_email_setup

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Vostel email setup Desktop * IMAP service: port 993 with SSL. * SMTP service: port 587 over STARTTLS, * Server address: .vostel.email (inbound/outbound) * Username: * Password: * CalDAV and CardDAV server addresses:

wiki:guides:welcome_guide

Anonymous (anonymous@undisclosed.example.com) — 2025-10-23T08:48:56+00:00

Welcome Guide Thank you for choosing Vostel, it's so good to have you onboard 8-) I'm Andy, the founder of Vostel and I really appreciate you choosing us as your telecoms provider. Don't worry, we will look after you! Getting Started If you haven't already, we recommend signing up for our customer area, affectionately known as Stan 😎 Once logged in you can manage your Vostel account and all aspects of your phone system. Things like setting a call forward, adding a contact or grabbing a copy …

wiki:guides:what_s_new

Anonymous (anonymous@undisclosed.example.com) — 2026-02-04T15:06:47+00:00

What's new Stan customer area and Oona web app This is a great page to bookmark so you can keep up to date with our development process. v38 * AI features * All calls can now be transcribed automatically * Get an email for ALL transcriptions, voicemails or red emotion detections

wiki:guides:wireguard_vpn_android

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

WireGaurd VPN Android Go to the play store Search for Wiregaurd and choose install Now open WireGaurd Click the + to add a new Tunnel Choose Scan QR code Your camera will now open. You may get the following message if it's the 1st time doing this in the app. Choose allow. Once accepted scan the QR Code supplied by us.

wiki:guides:wireguard_vpn_ios

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

WireGuard VPN iOS In the App Store search for wirewguard and choose GET. Once Downloaded choose OPEN Click the + button Choose create from QR code. When your camera app opens, scan your supplied QR Code. Give you VPN a name and save.

wiki:guides:yealink

Anonymous (anonymous@undisclosed.example.com) — 2025-10-23T11:12:39+00:00

Yealink * Yealink Call Transfer * Yealink Add Provisioning URL Cordless Model * Yealink Provisioning Deskphone * Yealink Pair a Handset with a Base * Yealink De-register Handset from the Base * Yealink Pair RT30 Extender * Yealink Headset Diagnosis * Yealink Testing Password Access * Yealink W70B Factory Reset

wiki:guides:yealink_add_provisioning_url_cordless_model

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Yealink add provisioning url Cordless Model Once you have the base connected to the power and the network, press and release the wif looking button on the base. This will ring the handset and display the ip address on the screen, this will look something like 192.168.1.X

wiki:guides:yealink_call_transfer

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Yealink T Series Call Transfer There are two ways to transfer a call, either to an extension or external phone number: Attended transfer: The call is announced to the other extension or phone number before transferring the call. * Answer the call

wiki:guides:yealink_de-register_handset_from_the_base

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

How to De-register your handset from the base If you are replacing a handset, you need to de-register the old one so the account can be assigned to the new unit. On the handset go to settings. Using the arrow keys, Scroll to Settings, press OK Using the arrow keys, Scroll down to Registration press OK

wiki:guides:yealink_headset_diagnosis

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Yealink Headset Diagnosis From time to time your headset may get itself in a twist, below should help you resolve most issues such as no audio or not answering. 1st restart the phone incase the usb has stopped responding as it should. Press and hold the X button down for around 10 seconds

wiki:guides:yealink_pair_a_handset_with_a_base

Anonymous (anonymous@undisclosed.example.com) — 2025-12-08T16:50:16+00:00

How to pair a Yealink Handset with the base Press and hold the Registration Button on the base station (this is NOT the charging base) until the handset LED (Indicated by the red arrow above) starts flashing. Once the base station is in registration mode, press OK on the handset

wiki:guides:yealink_pair_rt30_extender

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Yealink Pair RT30 Extender On the Yealink handset go to Settings, Scroll down to System Settings Scroll down to Repeater Mode Choose RT30 The system will now want to reboot, choose ok Once the system is backup and you have 3 solid lights Press and hold the page button at the top until the led for the phone on the unit flashes. Top LED on this unit

wiki:guides:yealink_provisioning_deskphone

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Yealink Provision Deskphone Before making any changes, please go to on your pc and email us with the displayed ip address. We will need to add this to allow your phone to download it's setup config. Using your web browser address bar, enter the internal ip address of your phone. To find the Ip of your phone, on the phone go to Menu then Status and it will be displayed in the IPv4:

wiki:guides:yealink_testing_password_access

Anonymous (anonymous@undisclosed.example.com) — 2025-01-13T14:09:09+00:00

Yealink Testing Password Access Deskphone To find out the IP address press the OK key when the phone is idle, this on a T46 for example is under the 4 arrow buttons. The ip address is shown on the screen as below In your web browser enter the ip address of your phone using the https connection, so from our example you would enter

wiki:guides:yealink_w70b_factory_reset

Anonymous (anonymous@undisclosed.example.com) — 2025-10-23T11:35:52+00:00

Yealink W70B Factory Reset Unplug the power from the W70B base station. Press and hold the Paging/Connect button on the front of the base station. While holding the button, plug the power adapter back in. Continue to hold the button until all three LED indicator lights turn solid green, then release it.

wiki:guides:zimbra

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zimbra email * Zimbra backup - * Zimbra calendar - * Zimbra contacts - * Zimbra export - * Zimbra import - * Zimbra iPhone - Zimbra setup iPhone and iPad * Zimbra Outlook - * Zimbra PST import - * Zimbra restore -

wiki:guides:zimbra_setup_iphone_and_ipad

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zimbra setup for iPhone and iPad First choose settings on your iPhone or iPad main screen On the left hand menu select Mail. Now choose Accounts. Choose Add Account. Choose Exchange account. Enter your email address hosted with us and give the account any description you would like. Then click the next button.

wiki:guides:zoiper

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper * Zoiper Softphone Setup * Zoiper Automated Setup * Zoiper Busy Lamp * Zoiper Call Transfer * Zoiper enable auto answer * Zoiper LDAP Directory * Zoiper Register License * Zoiper Voicemail * Zoiper SleepTime

wiki:guides:zoiper_automated_setup

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper Automated Setup Paste your supplied download link in to your web browser address bar. If you have more than 1 user, this may contains multiple files. Double click on the file that is labeled for with your username. Click Download

wiki:guides:zoiper_busy_lamp

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper (BLF) Busy Lamp Field Choose Settings. Choose Accounts. Click on you account. Choose Advanced. Scroll down and make sure you have a tick in the Use BLF box. Choose the back arrow to exit. You will be prompted to save. Choose Contacts.

wiki:guides:zoiper_call_transfer

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zopier Call Transfer Put the incoming call on Hold. The call will now show on Hold. Enter the number you want to dial and click the telephone icon. You now see both your calls. The new active call in light grey, and your on hold call. Press the Transfer button to transfer the call.

wiki:guides:zoiper_enable_auto_answer

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper enable auto answer Auto answer is a great option when using Click to call from our Stan customer area or when dialling using the Oona web app. Please make sure you enable Auto answer in Stan first. This option can be found under the Account section.

wiki:guides:zoiper_ldap_directory

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper LDAP Setup Click on Settings. Click on contacts. Click on the settings cog at the top right hand side. Click on Add. Make sure LDAP / ActiveDirectory is showing in the dropdown, then click the Add button. Make sure Enabled is ticked, Authentication type is set to Simple. Enter the Hostname, Username, Password & DC supplied to you. Set Use this account for presence from the dropdown to your extension. All other settings can remain as default.

wiki:guides:zoiper_register_license

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Register Zoiper Pro There are 2 ways to register you Zoiper to a pro licence. 1st is when you launch Zoiper, you may see the following screen. If so click Activate Pro Licence. Enter the supplied Zoiper Licence Username and Password as supplied by us and click Activate online.

wiki:guides:zoiper_sleeptime

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper SleepTime By default Zoiper automatically goes to sleep after 300 seconds of inactivity. This can cause an issue if you walk away from your desk as Zoiper may not ring. Here we can change the timeout to 1 hour (3600 seconds). Before making the changes. Please make sure Zoiper is closed down.

wiki:guides:zoiper_softphone_setup

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper Softphone Setup Download the required version of Zopier for your operating system Install the free version to make sure it works ok for your internet connection and with your setup. You can purchase the licence later for the pro version.

wiki:guides:zoiper_voicemail

Anonymous (anonymous@undisclosed.example.com) — 2024-08-29T13:13:28+00:00

Zoiper Voicemail Indicator Zoiper can notify you to voicemail messages left on your extension if you are not using the voicemail to email service. Click the Envelope icon on the bottom left of the Zoiper app. In the extension box enter *97 and click the Add button