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HOT FEATURES ALERT

• Do not Disturb (DND) now available in HashKey Extensions with toggle On/Off
• Do not Disturb (DND) state is now available in the TeamBoard
• Total time on Do not Disturb (DND) is now reported in Stantistics > Users
• There are now 3 options for extension call forward
  • Call forward All
  • Call forward on Busy/DND
  • Call forward when no answer
• Per department Wallboard, access from Ring Groups

• Oona - New version of Oona popup released, v1.6.8
• Landing page can be opened in a separate, distraction free tab

• Stan - Voicemail save issue
• Numbers missed call emails

• Stan has had a makeover. New v2 design available (beta)
• Microsoft Teams integration HOT FEATURE ALERT
• Easy Call forward from Number, simply choose Destination Custom and enter a number (Permissions required).

• Monthly/Weekly/Daily reports HOT FEATURE ALERT

• Oona - Added new button to What's new (this page!)
• Oona - Added Settings > Auto answer for click to call
• Stan - Add new menu tab Apps to simplify navigation
• Stan - Contacts can now include ( ) @ symbols
• Stan - We have added a handy tool to Call Records. Click the (i) to see Call Flow
• Stan - Statistics
  • Extensive work has been undertaken to increase performance, now 50 x faster!
  • Ring Groups statistics are now available offering calls by department
• Stan - Landing page. Stantistics subscribers landing page HOT FEATURE ALERT

• Oona - Dial button was hidden with long contact names
• Oona - If ring group had a Caller Prefix the popup did not display the Contact name

• Stan - Ability to change hold music on outbound calls
• Stan - CallBack app. Allow callers to request a call back HOT FEATURE ALERT
• Stan - Contact groups. Allow callers to bypass normal call flow HOT FEATURE ALERT
  • For example, send calls to the callers favourite member of staff
  • Or create a VIP group and send new customers to the manager

• Remove *<code> from Statistics
• Ring group only allowing a single external number

• Create endpoints for PowerBi
  • IVR, Time, Contacts, Extensions, Ring Groups, Numbers
• Oona - Link to API key when logged out
• Oona - Contacts search field with Dial button HOT FEATURE ALERT
• Stan - Contacts search field with Dial button HOT FEATURE ALERT

• Oona - allow copy/paste username and API key one at a time

• Move wall board menu to sidebar and
• Statistics - Update colour of Ring Group box and add styling
• Statistics - Add contact name if available

• Stop Oona popup when using click to call

• Zoho CRM integration
  • Send call logs to Zoho CRM Contact
  • Sync Zoho CRM Contacts
  • Add Zoho CRM Contact name to Call Records
  • Click to call from Zoho CRM

• No bugs this phase

• Contacts now have
  • Four number fields available, 2 Telephone, 2 Mobile
  • Notes section now appears on inbound popup
• Missed call alerts now show Contact name as well as number
• Account page autosave when generating an API key

• Oona - Dialling 11 digits caused to freeze
• Oona - inaccurate recent calls

• Oona Settings, configurable
  • Click to call (hover) - enable/disable
  • Inbound popup - enable/disable
  • Default popup URL

• No bugs this phase